Return Policy
YouCelebrateLife Preview Guarantee
At YouCelebrateLife, we want you to order with complete confidence.
Every personalized order includes our A1 Preview Guarantee. Before we print your custom product, you'll receive a preview to review and approve. Nothing is printed until you're happy with your design.
We also guarantee that your order will arrive in brand-new condition. Every order is securely packaged and shipped with care.
If your order arrives damaged during shipping, we'll replace it at no cost to you.
Fast Worldwide Shipping
We proudly ship worldwide with fast, secure delivery.
Returns & Replacements
Because every order is custom-made specifically for you, personalized products cannot be returned or exchanged due to:
- Change of mind
- Ordering the wrong size
- Spelling or information approved in your final preview
- Personal preference after production
All personalized items are final sale once your design has been approved for printing.
Damaged or Defective Orders
If your order arrives damaged or defective, we've got you covered.
Simply email info@youcelebratelife.com within 3 days of delivery with:
- Clear photos of the damaged product
- Photos of the shipping packaging (including the shipping label if possible)
- Your order number
Once verified, we'll produce and ship a replacement at no additional cost.
Incorrect or Manufacturing Errors
If you receive an item that differs from the approved preview because of a manufacturing or production error, please contact us within 3 days of delivery.
After reviewing the issue, we'll gladly replace the item at no cost.
Non-Personalized Products
Unused, non-personalized products may be eligible for return within 30 days of delivery.
Items must be:
- Unused
- In their original condition
- In the original packaging
Please contact us before sending any return.
Refunds
Refunds are only issued for approved eligible returns.
Once your returned item has been received and inspected, we'll notify you by email. If approved, your refund will be issued to your original payment method. Processing times vary depending on your financial institution.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still need assistance, please email:
Sale Items
Sale or promotional items are final sale unless they arrive damaged or defective.
Gifts
If a returned item was marked as a gift and qualifies for a refund, a gift credit will be issued where applicable.
Return Address
Please do not return any items without contacting us first.
If instructed by our support team, returns should be sent to:
YouCelebrateLife
1645 Bellevue #2
Greenfield Park, QC J4V 3R3
Canada
For all questions, please contact: