Celebration Shipping Guarantee!
All Celebrate Life orders are guaranteed to arrive. We insure our orders so if an item is lost in the mail we will send a replacement or refund your purchase immediately. Our 'Celebration Factory' shop on Etsy exemplifies our 5-star service where we put our customer's first.
How long does it take for buyers to receive their merchandise?
We work with world class couriers such as USPS and FedEx who are world renown. On average, merchandise is produced and shipped from our facility 3-4 business days after purchase. Standard shipping/transit times apply (2-7 days for domestic and 4-15 days for international). This does not apply to holidays where delays should be expected are out of the control of shipping.
Please note: Specialty items such as blankets, robes, quilts and blankets print and arrive within 14-18 days.
Why would a package be returned?
We count on our shoppers to provide their correct address. if we make an error on your address a replacement will be sent free of charge. If the shopper makes an error, we will send a replacement at cost.
What is your replacement/return policy?
As a family first shop with customized photos we cannot restock or resell personal family items so all sales are final. We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as the shopper's incorrect selection of sizes, designs, colors, etc.