What is the status of my order?
to see the status of your order. You will receive an email confimation to the email address provided, upon placing your order successfully.
Your order will be dispatched within 3 working days. and you will receive an email confirmation to the email address provided.
Where is my order?
We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.
Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Contact the carrier if there’s still no sign of the parcel.
How do I cancel my order?
If you wish to cancel your order please notify The Beauty Store by email at firstname.lastname@example.org within 1 hour of making your order.
Please include the following details:
- Your Name
- Your Order Number
- Reason for cancellation
- Payment Method
- The refund will be applied directly to your debit/credit card or PayPal account.
Why am I not receiving any emails?
If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.
If you are using Gmail, the emails may also have been moved to your promotions folder.